Airline News

We know our Global Jetsetters, just like us, are eager to go back out there travelling. The current situation in the travel industry is remaining fluid and with every airline adopting their own policies and safety measures we have put together some of the most relevant updates here. We will update this page periodically to keep you informed and holiday-ready.
LAST UPDATED 31/07/2020


Qantas has introduced a range of ‘fly well’ measures to ensure a safe travel environment and to give passengers extra peace of mind.

  • Information will be sent to all customers before they fly, so they know what to expect.
  • Contactless check-in (via online/app) and self-serve bag drop strongly encouraged, including use of Q Bag Tags.
  • Hand sanitising stations at departure gates.
  • Temporary changes to Qantas Lounges, including increased physical distancing, hand sanitising stations, enhanced disinfection of surfaces and adjustments to food and drink service.
  • Working with airports on other safeguards in the terminal, including regular disinfection of security screening points and installing hygiene screens at airline customer service desks, wherever practical.

What does the new in-flight experience look like?

  • Masks provided to all passengers on each flight – while not mandatory from a safety point of view, they are recommended to be worn in the interests of everyone’s peace-of-mind.
  • Enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets.
  • Sanitising wipes given to all passengers to wipe down seat belts, trays, and armrests themselves, if preferred.
  • Simplified service and catering to minimise touchpoints for crew and passengers.
  • Passengers asked to limit movement around the cabin, once seated.
  • Sequenced boarding and disembarkation to minimise crowding.
  • In addition, the air conditioning systems of all Qantas and Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. Qantas says the air inside the cabin is refreshed on average every five minutes during flight.

Find out more



Virgin Australia has implemented changes to the customer journey in order to minimise risks associated with COVID-19.

  • A pre-departure COVID-19 health questionnaire will be rolling out as part of the check-in process, which all guests will be required to complete in full.
  • Guests are encouraged to bring and use their own face masks and hand sanitiser for their journey. Face masks and sanitiser are available to guests on board.
  • To limit face-to-face interaction, Virgin encourages all guests to check-in online wherever possible, using the Virgin Australia app, or via the Virgin Australia website.
  • At the airport, self-service kiosks at major ports being sanitised regularly, and guests are to observe social distancing rules.
  • Inflight catering has been simplified to reduce unnecessary contact between guests and cabin crew. Complimentary tea, coffee, juice, water, and a snack will continue to be served to all guests, but at this time, additional food and drinks will not be available for purchase onboard.
  • Virgin will try to keep an empty seat between guests travelling alone, however, this may not always be possible.
  • All Virgin aircraft undergo a rigorous and thorough nightly cleaning procedure, which includes the disinfecting of seats, tray tables, armrests, window and shades, seatback entertainment screens, lavatories, galleys, doors and interior walls.

Find out more



New Zealand and Australian governments are continually reviewing their transit restrictions. While the official date for the so anticipated Trans Tasman Safe Bubble is yet to be announced, Air New Zealand is extending the timeframe for its significantly reduced network, with its minimal international operations to continue through to 31 August 2020.

  • Additional flight screening at the airport
  • High touch surfaces will be cleaned regularly, with extra steps to ensure all Air New Zealand aircraft, lounges and airports are cleaned throughout the day.
  • Air New Zealand jet aircraft are fitted with hospital-grade air systems that “filter out viruses”.
  • Hand sanitiser will be available across the airport, kiosks, service desks and all our aircraft for both customers and staff to use as they wish.
  • Air New Zealand aircraft are equipped with biohazard kits.
  • Staff have gloves, hand sanitiser, and face masks to keep everyone safe.

Find out more



Singapore Airlines has confirmed a limited number of two-way transit channels will begin operation from Tuesday 23 June, allowing customers to book return journeys between approved destinations and will be subject to a number of requirements and restrictions, including:

  • Connections must be no longer than 48 hours.
  • Customers can only travel on SIA Group (Singapore Airlines, SilkAir and Scoot) flights and cannot connect to other carriers once in Singapore.
  • Customers can only travel between countries on the approved list. A total of 14 cities across six countries and territories are on the approved list, including the previously announced Australian cities of Adelaide, Brisbane, Melbourne, Perth and Sydney, as well as New Zealand cities, Auckland and Christchurch.
  • All airlines in the SIA Group will provide their customers with a Care Kit that includes a surgical mask, anti-bacterial hand wipes, and a hand sanitiser.
  • The SIA crew will wear face masks throughout the flight, with the additions of eye goggles when interacting with customers and gloves during the meal service.
  • On long-haul flights, a single tray service has been introduced in First Class and Business Class in place of a table layout service.
  • Ceiling-to-floor airflow patterns within the cabin help to limit the spread of viruses and bacteria. The air is also refreshed every two to three minutes. Every aircraft in the Group’s fleet is equipped with High-Efficiency Particulate Air (HEPA) filters, which remove more than 99.9% of particles including airborne viruses and bacteria.

Find out more



Emirates has announced additional services for Australian passengers next month, with additional weekly flights from Dubai to Sydney, Brisbane, and Perth.

From 1 August, services between Sydney and Dubai will increase to four times weekly, while flights to Perth and Brisbane will both increase to twice-weekly services, highlighting Emirates’ commitment to the Australian market and allowing better connectivity for its customers.

Emirates is also the first airline to provide free cover for your health and quarantine costs if you’re diagnosed with COVID-19 on your travels.

On your flight

  • Gloves and masks are mandatory for all customers and employees at the airport.
  • Passengers transiting through Dubai International airport will have their temperatures checked via thermal scanners.
  • Protective barriers have been installed at check-in counters to provide additional safety during interactions.
  • Emirates’ cabin crew, boarding agents, and ground staff who interact directly with travellers will don personal protective equipment (PPE) including a protective disposable gown and safety visor.
  • Carry-on items allowed in the cabin are limited to laptop, handbag, briefcase or baby items. All other items have to be checked in.

Find out more



Etihad is taking extra steps to make sure you feel safe and well when you travel, like additional deep cleaning and new initiatives to limit touchpoints and allow for more distance between guests. From 1 August, it will be mandatory to have a COVID-19 PCR test before you fly with Etihad Airways from any worldwide airport outside of Abu Dhabi.

  • Etihad Airways has launched a comprehensive health and hygiene programme called ‘Etihad Wellness’.
  • The programme will be championed by the introduction of specially trained Wellness Ambassadors, a first in the industry, who will provide essential travel health information and care so guests can fly with greater peace of mind.
  • Etihad has refreshed cabins with new seat covers and carpets. Aircraft are also equipped with HEPA air filters which capture 99% of airborne microbes.
  • Wellness Kits now available onboard for all guests, including a face mask, gloves and hand gel.
  • All of the food goes through vigorous testing and is served in line with strict COVID-19 guidelines.
  • With less plastic and smart initiatives to reduce emissions, Etihad is making a great effort to become a greener airline.

Find out more



Qatar Airways has increased its health and safety measures on board by introducing new personal protective equipment (PPE) for customers and cabin crew. The airline’s additional robust measures include offering face shields and protective kits to all passengers, in addition to a new protective gown for cabin crew.

We recommend checking in online to reduce interactions at the airport. Download your boarding pass to your phone through the Qatar Airways app.

  • Introduction of its new and exclusive Diamond Agreement, which enables customers to pre-purchase flight time at fixed-hourly rates on state-of-the-art long-range and ultra-long-range private jets.
  • Airline’s network will expand to more than 430 weekly flights to over 65 destinations by mid-July

Find out more



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